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Page Last modified : 8-6-2007 Your Comments / Thoughts / Additions / Corrections etc |
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2006-04-25 13:17:19 Brian (brianthelion49) Hi David
Re: PayPal Protection Policy
PayPal buyers can claim the value of goods not recieved.(I believe max. 3 x ?500 per year.) So unless the seller (me) insists the buyer pays extra for full tracking, PayPal will most likely claw that money out of my account.
I can't offer tracking as an option because even if the buyer says he only wants standard shipping he could still claim if undelivered. The seller must protect himself under the policy by shipping with full tracking.
Maybe something to add to your site but check it out first!!!!
Best regards
Brian
2006-05-14 15:09:38 happiidiot Re: PayPal Protection Policy
My OH had a charge-back from an American who refused tracking and then clawed-back 8 days after payment !!!!
PayPal did zero 'Investigation', asking only if item was shipped with tracking, before allowing clawback.
Now we are Out Of Pocket and the 'buyer' has her 'win' and her money !
Nice work if you can get it!
What I'm saying is, Brian is Spot On !
PayPal Even suggested to Me that I Always ask Buyers to pay for Tracking when using PayPal, even although they (PayPal) don't do likewise !
Why?
Surely it would be a simple matter for PayPal to proclaim (as they do;)that Claw-backs will only be Granted when tracking has been Paid For.
I'm sure if I was wanting something, badly enough to bid on it from out-with my country of residence, I wouldn't mind the extra cover provided by the Tracking costs.
To date (three days) I've had three 'buyers' Ignore my Request for Tracking and who have insisted on using PayPal.
As a result, I've Had To Refund their payments, causing both parties a lot of Unnecessary bother!
Surely David, this situation can't be allowed to continue unfettered?
Oh ... and I was in to see you, to see if there's a
'No PayPal Without Tracking'
Logo available?
LOL
Just a thought ?
Hugs
Pauline
( AKA GG )
2006-06-11 21:47:49 blueparrot31 I am having a battle with paypal regarding the above. They tell me that the ppp is voluntary, but you try to get the logo removed. I have e-mailed them replies no fewer then 15 times and counting. Each time someone new replies and the run around begins all over again, I have demanded, threatened (nicely of course) for the information to remove the ppp. I was even e-mailed from paypal Australia!
Now I have to email ebay to get the logo removed. I am not getting anywhere but I am not giving up either.
I too have been robbed, there is no other word for it, I have proof of posting the client has only to say it has not arrived and hey presto they refund. The ppp is wide open to fraudulent claims and you cannot appeal this decision on reading the small print.
It is going to need people power constantly complaining about this, as it is us that loose, not them and we have to let them do it. My next step, if I ever get the information I need is the ombudsman, the point that all this began.
If I ever get the correct answer I will let you no !
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